Terms & Conditions


General Terms & Conditions

  • All deliveries must be received by persons aged 18 or above.
  • We reserve the right to request for a valid Photo Identification to verify recipient’s age.
  • We reserve the rights to reject your purchase if you appear intoxicated or are physically or verbally abusive to any of our team members.
  • We reserve the right to reject your purchase if you are physically or verbally abusive to any of our staff.
  • We reserve the rights to cancel and refund your order if we are unable to fulfill them for any reasons. (eg, Out of stock, error in pricing) should and we apologies in advanced that if your item is unavailable.

 

Under the Liquor Control (Supply and Consumption) Act 2015 it is an offence: 

  • To supply any liquor to a person under the age of 18 years;for a person under the age of 18 years to buy or attempt to buy liquor. 
  • No person under the age of 18 will be permitted to purchase Alcohol from GULP Singapore.
  • Class 4 licence No. L/LL/000144/2020/P

 

Delivery Hours

  • Delivery timings to Non-Liquor Controlled Zones (LCZ) are from 11am to 9pm both weekdays and weekends
  • Delivery timings to LCZ (Geylang and Little India) are from 11am to 9pm for weekdays and 10am to 730pm for the weekend and public holidays

 

Delivery Policy

Free Delivery
  • For all orders above $200 (minimum spend)
  • Made before order cut off timing (for Bubble Tea Packages)
  • Applicable for standard delivery only (delivery staff will update on estimated arrival within the slot prior to reaching)
Delivery Fee
  • Standard Flat rate of $4.90 on all orders below $200
Express Delivery Charge 
  • $20 (sent within 2 hours of order placement - only applicable for last minute orders)
Late Night Surcharge 
  • $20 additional fee will be applicable for any late-night surcharge after 9pm
Location Surcharge 
  • $20 for deliveries into Sentosa, Changi, Tuas, and other restricted areas

 

Order Policy and Delivery Schedule 

Bubble Tea Packages
Orders placement cut-off timing: made before daily 5pm (for next day delivery)  

Ordering Period 7am to 5pm daily

Based on Order Delivery Date and Window Period 11am to 6pm daily

    Expedited Delivery / Same Day Delivery Not Available

       

      Alcohol and Other Packages

      • Standard Delivery Orders would be fulfilled within 5 working days
      • Expedited Delivery Order would be fulfilled within 3 working days
      Last-minute Orders
      • Subjected to availability, kindly enquire with sales team prior to placing an order

       

      Cancellation Policy

      Alcohol package cancellations must be made 2 working days in advance, before the allocated delivery date by contacting our customer service hotline. During the day of delivery, no cancellation is allowed, subjected to non-refundable cancellation.

      For all bubble tea package orders, it would be strictly non-exchangeable and non-refundable cancellation.

      Returns are not allowed but subjected to terms and conditions (damage upon delivery). Please contact our office directly for more information.

       

      Payments

      Payment methods offered are via or online card payments (VISA/MASTERS) or PayPal

      • All online card payments would incur an additional 4% surcharge of your total basket value.
      • Alternatively, payment can be made via PayNow to UEN: 2012929643K, with reference to the invoice number. Orders will only be processed after proof of payment is emailed for PayNow purchases.